Q: Do you work with any international distributors?
A: We are a small team and field a high number of international requests every day. We do not currently have any international distribution or export management partners, but we hope to add this capacity in the future.
Q: Do you ship internationally? If so, what are your international policies?
A: Yes, we are happy to ship international orders via DHL Express. That said, we are not exporters or importers so we cannot advise you regarding duties, tariffs or fees to ship our products outside of the US. All costs of importation, including shipping, are the responsibility of the buyer.
Q: Can your team complete export paperwork?
A: We do not have the capacity to handle export, including providing documents for approval. We hope to add this capacity in the future. In the meantime, please see our international policies.
Q: How do I request a wholesale account?
A: You may request a wholesale account at https://wholesale.ketoand.co and, once approved, you will be able to place orders online.
Q: What is your minimum purchase amount for free shipping?
A: For orders placed directly on our wholesale store, we have a $250 minimum for free domestic shipping. For orders placed by email, we have a $500 minimum for free domestic shipping.
Q: Where can I find product details and wholesale pricing?
A: All product details and wholesale pricing are listed on our wholesale store. Request a wholesale account, Click here
Q: Can I order for pickup from your warehouse?
A: For orders of $1500 or more, you may arrange for pick-up from our warehouse. Email us at wholesale[at]ketoand.co for more detail or to place an order for pick-up.
Q: Do you have a food service option?
A: Thank you for your interest in Keto and Co baking mixes for food service! We don’t currently offer a bulk/food service pack but plan to add this to our product assortment in the future. Click here to add your email and we will notify you when food service options become available.
Q: Do you drop ship?
A: We do not currently offer drop shipping.
Q: Are your products available through distributors?
A: Yes, UNFI and KeHE carry many of our products. Please email us at firstname.lastname@example.org if you have questions about specific product availability at these distributors. Our product line is available on Faire and Mable as well. If you are interested in purchasing through Faire or Mable, please use our referral links:
Q: Are you able to offer trade terms?
A: We are not able to offer trade terms for orders placed on our wholesale store, https://wholesale.ketoand.co. Our distributor partners, UNFI and KeHE, as well as Faire and Mable offer trade terms. If you are interested in purchasing through Faire or Mable, please use our referral links:
Have questions that are not answered here?Please email email@example.com with any additional questions. We’d love to hear from you!